We’re saddened to hear that you feel by doing this, and assure you that the pleasure is very important to us. We’ll be next up with you soon to debate your issues.
Therefore the working day they had been supposed to get started they didn't even show up or phone or very little. I'd to help make numerous phone calls. Ultimately two days later they started off. Allow say they introduced 2 people today to get off 1400 square feet of glue down ground.
We recognize your frustration and regret to listen to this was your expertise. We’re aware that We now have spoken to you in regards on your higher than problems, in case you continue to want support be sure to Make contact with us at customersupport at empire-today.com.
June 19, 2018 at 9:04 am I've talked to a number of customer service individuals that all tell me anyone will call me back again but no person ever does? Final week Empire identified as me to tell me that they'd be out Monday June eighteen th to set up our carpet, On Sunday anyone named Tony known as me and said were they installing carpet on Monday or laying it down. I said it was an area rug he requested if I realized the scale. I reported your salesman measured it, Tony explained the size weren't to the get.He would phone the salesman Carmelo for getting them however, if it necessary binding it couldn t be performed the next day. I stated all this was provided to Carmelo therefore you don t know any of it the working day just before your suppose to come out. I am 80 decades outdated and my wife and I moved all we could in our bedroom as they were coming out the following day.
They identified as out due to the holiday. Like I don’t want to get a fantastic getaway with my family members myself So I have my dad and mom who are from outside of city listed here. My infant youngster whom just obtained with the hospital without any wherever to slumber.
On Thursday, November thirtieth, I gained a voicemail from Kim in customer service. I returned her simply call and spoke together with her within the afternoon (approx. two:30pm EST). Your CS and installation Section argued that in the event the installation supervisor Trevor agreed to a complete replacement of The task, it meant just the eating place. Are you presently kidding me…ridiculous. Whole substitute indicates whole alternative not a eating area! I had my entire house set up Together with the identical flooring.
We’re let down to listen to about the problems that you've got been experiencing with your hardwood ground, and know that we’re at this time working on a doable solution for you. We’ll be pursuing up along with you shortly, the moment we look into this issue even further.
The installers confirmed up with not ample carpet. Now it is eight/ten/eighteen and they confirmed up with not enough carpet. Attempting to simply call with a difficulty gets you no wherever. We now have two more rooms to generally be finished and I feel I is going to be likely somewhere else following time.
We acquire matters like this a single very severely and sincerely regret the inconvenience. We’ll be in contact with you Soon to carry on working on a resolution.
September 26, 2017 at eight:04 am It is admittedly difficult to contend with a company that does not have a retail store entrance as well as the customer service brokers delight themselves on scripted responses and refuse to hear the details of your concerns. I obtained carpet and baseboards from your organization,equally were scheduled for being put in on Thursday, the guys doing the baseboards showed up with the wrong sizing basboards, he left and never reported when he would return. I drained contacting Empire for over 2 several hours to tell them to deduct the cost of the base boards And that i will pay for them the moment They are really installed.
November 29, 2017, The Speak to states they'll set up the laminate flooring in my eating home front room and small closet in the lounge and When the floors need to have leveling which was also included in my agreement. See hooked up contract 14 pages. The closet wasn't done I was informed by the installer I remaining the stuff with the closet you and your spouse can try this. The installer confirmed up at 830am by himself at 930am he referred to as someone and began cursing and obtaining upset.
First thing he says is 'oh perfectly, with laminate, sometimes it does this, possibly you've got moisture'. I identified that HE is the one that exam the humidity when he did the installation and had verified it absolutely was great. I reminded him of the and he reported 'oh yeah, there was no difficulty'. Even though he reported he would deal with The three or four planks in the space divider but identified three other destinations that it is beginning to come about stated "this seems like possibly it reviews of empire today is the flooring". He also mentioned they Lower and calculated everything fine nevertheless the space might have contracted? What does that even necessarily mean? My house is SHRINKING? I necessarily mean give me a split. I am unable to make your mind up if Empire is an entire Fraud or they actually are that inept in the service and product they supply! $11,000!!! This wasn't a little job. This was an INVESTMENT. I have named countless instances. I have accomplished everything I'm able to think about.
Once we finally received to talk to some one we observed changeover strips developing and several problems on three of your planks, the guys came out and glued the strip which were arising and took pictures of the damaged planks, then I get a simply call indicating they'll repair it but I have to pay back the installers which the problems could possibly be my fault, but I comprehend it wasn't, Additionally they explained simply because I signed the paper they had been within the distinct.
Not happy, I named CS again and an installation coordinator Trevor was sent out. He inspected The work. He didn't entirely agree with my concerns I had with regard to the floors getting not leveled and far too much bounce and provides and advised me it's to interrupt in, nevertheless he agreed that the finishing was an issue of molding and caulking and he accredited a partial kitchen area flooring to be cut and reinstalled. You sent the initial installer back again out to caulk gaps, glue floorboards together and redo a partial kitchen. The job he did was awful. Caulk was distinctive colours, nail marks in the ground transitions, flooring curt far too shorter. I named CS. In addition, I referred to as worried which the subfloor by the front entrance was not safe and banging back again into place right after stepping on the floor. You sent One more installer to review the job.